1. Where is ManorModern based and where are the products shipped from?
ManorModern is a European brand with its headquarters in France. However, to ensure fast delivery for our British customers, all our stock is held in our logistics centre in the United Kingdom. This means your order is shipped locally: you will pay no hidden customs duties, and delivery is quick and reliable.
2. What happens if my light arrives damaged?
Lighting fixtures are fragile, which is why we use reinforced packaging. If, despite our precautions, your product arrives broken or defective, don't worry: contact us within 48 hours with a photo of the damage, and we will send you a replacement unit free of charge immediately.
3. What is your returns policy ?
You have 30 days from the date you receive your order to return an item, whether it is faulty or you have simply changed your mind. Items must be uninstalled and returned in their original, complete packaging (including accessories and manuals), with your proof of purchase. We cover all return shipping costs. To start a return, simply email us at contact@manormodern.com we will confirm your request and send you the return instructions and address. Approved refunds are credited to your original payment method within 14 working days.
4. How can I track my order?
As soon as your order leaves the supplier, you will receive an automatic email with a tracking number. This allows you to follow every step of the delivery right to your front door.
5. How long does delivery take ?
All orders are prepared and dispatched by our team within 24 to 48 hours (excluding weekends and public holidays). ManorModern delivers to the following countries: the United Kingdom. Our standard delivery times are between 5 and 7 working days.
6. What if the style doesn’t suit my interior once it's installed?
At ManorModern, you have the right to change your mind. Simply uninstall the light and return it in its original packaging within 30 days of receipt — return shipping is free, and we guide you through every step. Email us at contact@manormodern.com to receive your return instructions. Once approved, you will receive a full refund to your original payment method within 14 working days.
7. Are the ceiling lights difficult to install?
Not at all. All our ceiling lights are designed for straightforward installation. Every package includes a complete mounting kit and clear instructions. While the installation is accessible, we always recommend hiring a qualified electrician to ensure total safety and compliance with UK electrical standards.
8. Do I need a professional electrician to install my new light?
While our lighting fittings are designed to standard UK mains specifications (230V) and come with comprehensive, easy-to-follow instructions, we always recommend hiring a qualified electrician for installation. This ensures your beautiful new fitting is safely and securely wired, particularly if you are changing the switch type or moving the ceiling rose.
9. How do I know if the light will be the right size for my room?
Getting the proportions right is a common worry! We include precise measurements (height, width, drop length) on every product page.
10. How long is the warranty on your products ?
All our products come with a full 2-year (24-month) warranty from the date you receive your order.